Hiccup 3: Overwhelming Administrative Work
For the hospitality industry, administrative work is the very definition of a necessary evil. While hotels require a certain amount of repetitive paperwork to function, too much can contribute to employee burnout and stand in the way of engaging staff-guest interactions.
No guest wants to talk to a staff member who is constantly buried in their screen, and no hotel employee started a hospitality career with the dream of doing paperwork. Fortunately, a cloud-native PMS can automate many common administrative tasks, such as room assignment, payment collection, report scheduling, and bulk check-in/ check-out, leaving staff with more time to serve their guests.
Hiccup 4: Overwhelming Number of Guest Requests
Traditional landline telephones are a terrible way to manage guest requests in today’s operational environment. Travelers shouldn’t have to downgrade to 1990s technology just to order room service or an additional turndown. Nobody likes being put