Everything in hoteliering is dynamic. The practices of yesterday are no longer relevant today.

Back in the past, accommodation businesses wouldn’t bother to dig deeper and gain insights into their potential guests’ preferences. But not anymore.

Over the last decade, hotels are inclining toward data-driven and psychological approaches.

One such aspect of hoteliering is “understanding the guest journey”. And in this piece of article, I am getting down to the brass tacks and help you have clarity around this subject.

What is Guest Journey?

A guest journey can be defined as a collection of events that starts and goes beyond the physical walls of the hotel.

Typically, these events are considered only when there’s an interaction between the guest and the hotel. However, that is not true anymore. A guest’s journey starts way before someone tries to reach out to the hotel.

Understanding the Different Stages of Hotel Guest Journey

Bernd: In the coming months, we plan to expand our multi-property capabilities even further, by adding multi-property configuration, reporting, and an availability module. Multi-property configuration will help hotels scale their business by streamlining the process of configuring new properties. Hoteliers will be able to copy room type, rate, and reservation data from an existing or template property and apply it to all properties within a chain, brand, or hotel group. They will also be able to copy existing rates, room types, and records to a new hotel on the go, or force new rates and room types to all properties within the `chain or specific group.

Multi-property reporting will also be added: By leveraging our existing enhancements in multi-property statistics, hoteliers will be able to quickly generate chain- or group-level insights, without having to run dozens of the same reports in different PMS instances. The multi-property availability screen will also

San Antonio is Tex Mex in metropolis form. Located close to the Mexico border, it boasts a rich colonial history best encapsulated by the Alamo, a Spanish mission that was the site of a major battle for Texan independence in 1836.

Visitors to San Antonio might be in town to uncover the history, visit Sea World, or head to AT&T Center to check out the Spurs. No matter the reason, they’ll want to stay in a hotel that makes their time in San Antonio as satisfying as possible.

Our list of top hotels explores some of the very best options.

Don’t see your property listed? Get in touch at [email protected] and tell us why it should be included.

What is the best area to stay in San Antonio?

Where should a guest stay in San Antonio? That depends on what they hope to get from their trip:

• Downtown: The

3. Combat Data Breaches & Automate Fraud Detection

Online booking and shopping have increased dramatically in the post-pandemic era, and so too has payment fraud. According to JP Morgan, approximately 74% of organizations were the victims of actual or attempted payments fraud in 2020 alone, while in that same year, over 115 million credit and debit card details were stolen and posted on the dark web. Technologies such as one-click payments that are designed to streamline the payment process have also made it harder to detect and prevent fraud, while many common fraud techniques are hard to distinguish from legitimate refunds or chargebacks. The issue is how to deploy systems that can reliably detect and prevent payment fraud without unduly burdening the guest experience. 

Dealing with chargebacks can also be difficult for hotels. Chargebacks or payment disputes offer customers a way to dispute suspicious transactions and occur when a

Gaze east across the bay from San Francisco and you’ll lay eyes on its sister city, Oakland. While it may not be as famous as its neighbour, Oakland still offers a wealth of history, sights and experiences that make it a destination all its own.

Vibrant Jack London Square, sprawling Oakland Zoo, the Victorian architecture of Old Oakland, the art deco beauty of Fox and Paramount Theatres; there’s fun to be had no matter a tourist’s definition of the word.

But where to stay in Oakland? The perfect hotel will change from guest to guest, so here is a selection of the very best, grouped by the type of stay they offer.

Don’t see your property listed? Get in touch at [email protected] and tell us why it should be included.

What is the best area to stay in Oakland?

Oakland is a rather large city, with famous sites found